Our products are new, authentic, and in stock.
All of the items that you purchase are guaranteed to be brand-new in the box quality and authentic.
We make every effort to maintain accurate inventory levels so that we can get your product to you as quickly as possible.
General Shipping Information
Our standard shipping is most economical Ground method.
“Ground” service takes 7 -10 business days from coast-to-coast
(many of our products ship from our primary warehouse in Concord, Ontario).
Expedited and international shipping options are available (see below).
We process and ship orders Monday – Friday within 72 hours of receipt.
Expedited orders must be received before 1:00PM EST to ship out same day (weekdays only).
International & Canada
Orders ship Worldwide Expedited, 5-10 days, depending on the delivery location and customs. Some orders qualify for free shipping.
For a shipping quote please contact with us.
Returns
Most items purchased at True-Racks.com may be returned within 30 days. Items must be returned in the original manufacturer’s packaging.
Please contact us before to get return number.
If your address is incorrect at the time of your order, the item will be returned to us. In this event, we will make the effort to determine the correct address.
However, you will be responsible for any additional shipping charges & 20% restocking fee.
Partial Shipments
To expedite arrival of products to the customer, we reserves the right to divide orders into separate shipments based on product availability.
In cases where a portion of an order’s items are shipped separately, the customer will not be responsible for any additional shipping fee.
Damaged Shipments
If a shipped order arrives with obvious damage, customer can refuse to accept it and the shipping company will return the merchandise to True-Racks.us.
Upon receipt of the returned damage order, True-Racks.us will ship a replacement order at no cost to the customer. If the damage is discovered after delivery has been accepted, customer is to call the shipper and file a damage claim. The shipper is responsible for reimbursement payment for damaged goods.
Body parts ship unpainted in raw form and modifications may be necessary to assure proper fit. Minor scratches, pitting and cracks are common and disappear after cutting, filling, sanding and finish work. Professional installation is recommended.
NOTE: Please be sure to thoroughly inspect all items upon arrival and note ALL damages on the delivery sheet. You must sign for the package as “damaged”. If damages are noticed after an item has been accepted, the recipient must contact the freight company to file a damage claim.
Refused Shipments
Any customer who refused delivery of an order, other than for damaged shipments as described above, will be required to pay the original shipping charges, the additional return freight charges, and a 25% restocking fee (35% on special order). These charges must be paid in full before any future orders will be shipped.